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Ready to Wear items can be returned, undamaged and within 14 days, in which case you will get a refund. Only the cost for the return shipping will be yours. All custom made products (Design your own dress and Tailor made dress) cannot be returned. In case you are not happy with your custom made Dressfactor item, please contact Dressfactor as soon as possible to discuss the reason for your unhappiness. Dressfactor strives to have very happy customers.

Please check our Terms & Conditions to read all details